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Why Your Business Needs To Offer Support 24/7

Posted on 02 Apr 2018 in help desk software | 0 comments

The ever-growing dissemination of information has led to more informed customers, which has increased their level of expectations from businesses.  In order to present yourself as a customer-centric business, you need to understand that great customer service and support isn’t just provided during your business hours.

Nowadays, what truly matters is your ability to offer uninterrupted 24/7 support to your customers.  This is a key differentiator, as it not only enhances your customer experience, but it also allows you to increase your chances of making a sale.  Customers view round-the-clock availability as one of the most important features a website can offer.

The following reasons will show you why you need to offer support 24/7

  1. Customers Demand Support 24/7

Serving customers without any delays is the key to your business success.  Customers want to receive support right away—in the now.  Businesses should ensure that they don’t allow geographical boundaries to get in the way.

The quality of customer support is one of the basic elements of a business that a potential customer looks for.  You cannot expect customers to go with your company unless you assure them that you will be available to help them 24/7.

  1. Customers Hate Waiting

Businesses should ensure that customers are not put on hold on for long periods of time.  Statistics show that customers have a high tendency to switch companies if customer support does not fix their problem fast.  Similarly, for businesses using social media to fix customers issues, it is upmost importance to make sure that questions are addressed and problems fixed within minutes.

Consider a scenario where your company does not possess the resources for instantaneously responding to customers queries, handling complaints or providing customer with helpful information to any problems they might be having.  This would only drive customers to your competition and cost you sales and profits.

  1. Being Available 24/7 Means More Responsiveness

There are many web applications available and solutions which businesses can use to provide customer service 24/7. For example, adding live chat to your company’s website is one of the most effective ways to offer customer service 24/7 and in real-time.  Ensuring 24/7 availability on your website via the use of live chat support will indicate to your customers that your business is receptive to their wants and needs and is always available to help them when they need it.  Time is of the essence, and with a service such as live chat, customers can get immediate answers.

The internet has made consistent interaction so much easier, and businesses of all sizes should definitely start using live chat to stay connected with their customers.  As you can see, live chat is a great tool that will help your company provide quality customer service 24/7.

If you are interested in live chat, please contact us today and let us provide with the right live chat software for your business. We promise you that it will help your business in many different ways.

Reach out today and start seeing the benefits!