Live chat is growing by the day. And that means, unfortunately, that there’s a huge upsurge in bad live chat software providers.
From insecure freeware, to cowboy coders, to upstarts with no experience at all – there are many pitfalls an unwitting business can fall into when choosing a chat solution. So how can you know who you can trust? Here are a few ways to help you spot a bad live chat software provider.
True, you can judge a company by who their customers are. But it’s certainly a good starting point.
Good, functional chat software will always attract customers – wherever in the world they are, whatever their size and whatever their industry is. When choosing a live chat software company, always check out their existing customer base.
Diverse customers, and lots of them, suggest a provider with flexible and well-loved products. It’s not always a guarantee of reliability, and it should be the only thing you judge here. But you can’t definitely go wrong by checking a company and their customer base.
Happy customers will have no problem spreading the word about a company. A live chat provider worth their money will be able to share positive customer reviews that testify the utility of their solution.
We’re not talking about paid reviews here. We are talking about real reviews from real customers. We’re talking about real words from happy customers. Whether it’s a full case study, a collection of tweets, or even video reviews.
If a live chat provider can’t share with you their positive reviews, then odds are they are shady.
A website saturated with errors suggest a sloppy company. Similarly, a website with vague information suggest something is up.
A live chat provider doesn’t have to have the world’s most expensive stylish website to produce good services. What they should have is a functional, transparent website that offers clear information for their customers.
And of course, they should have a live chat option to help their customers. Aesthetics isn’t everything, but if a company looks like a 16 year old made it, then they are probably not a good live chat provider.
A two-week trial doesn’t scream a good company. So is a one-week trial. No trial is a huge no-no.
If the live chat company is confident about their services, they’ll be happy to offer you with a month free trial. They have nothing to hide, and want to showcase their services and software to get you to buy.
A bad company will reduce the trial period in a bid to mask software deficiencies, or to force your hand to buy. Always, always try the services before you buy it.
With thousands of many bad companies infiltrating the market and competing for your business you need to know what company to stay clear from.
If you’re looking for quality live chat software please contact us today.