Live chat is growing by the day. And that means, unfortunately, that there’s a huge upsurge in bad live chat software providers. From insecure freeware, to cowboy coders, to upstarts with no experience at all – there are many pitfalls an unwitting business can fall into when choosing a chat solution. So how can you […]
Read MoreLive chat has become the holy grail in custom service. We live in a digital world, where people prefer to text than talk on the phone. In fact, traditional telephone calls are becoming a thing of the past. The stats on live chat are compelling. 80% of customers are satisfied after using live chat – […]
Read MoreYou’ve probably heard of the benefits that 24/7 live chat support offers to your website and business, right? You may have also heard that it helps engage the visitors that come to your website and turn them into paying customers, grow your business, improve sales and probably keep customers loyal for life. What if we […]
Read MoreLive chat software allows you to communicate with your website visitors in real-time. Hence, it helps you increase customer engagement. Do you know that customers will come back to your website just because they had a great experience with you? Live chat software helps you in providing a better customer experience and quicker responses. Companies […]
Read MoreLive chat has grown very popular in the past months with healthcare marketing websites. More commonly found on e-commerce stores, live chat is that extra feature which allows a business to open a real time text chat conversation with an online visitor to provide them with help and support. Some of the early users of […]
Read MoreBefore we can all agree on the advantages of using live chat for real estate websites, we can all agree on one thing, buying a home is the most important decision in anyone’s life. It is often the culmination of months of careful planning, saving and setting up finances in order to comfortably make the […]
Read MoreA lot of online businesses make use of live chat as a support channel for many reasons. Online shops are the most common users of this powerful support channel, using it to increase their conversion rates by answering questions on the spot before a sale is aborted. Next to online shops, however, live chat is […]
Read MoreUsing live chat can you give your hotel the edge over your competition in the ever-expanding online presence of the hotel industry. Right now, the industry is growing at a rapid speed, and an increasing number of people are searching, planning, and booking their hotels online. In fact, recent research shows travelers can have up […]
Read MoreWith endless options that can enhance the user experience and create more value for your visitors, how should you go about prioritizing opportunities? Which out of all choices can keep your brand competitive, while increasing the number of sales? Out of the endless tactics to attract and convert them into customers, live chat is one […]
Read MoreAfter going through bad times, the real estate industry has been gradually picking itself up over the past few years. The growth of the market has determined and increased the level of competition for real estate companies; therefore, attracting customers and gaining a competitive advantage has become very important. Use Live Chat to Face the […]
Read MoreThe ever-growing dissemination of information has led to more informed customers, which has increased their level of expectations from businesses. In order to present yourself as a customer-centric business, you need to understand that great customer service and support isn’t just provided during your business hours. Nowadays, what truly matters is your ability to offer […]
Read MoreLive chat is commonly associated with customer service, but what many people don’t know is that is also a great tool for sales and marketing. Live chat can help existing customers, new customers, and potential ones, and when leveraged correctly, it can increase sales through quality leads. Live chat has the potential to provide a […]
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